Last Updated: August 24, 2026
At GreenCotton, we want our customers to have a positive shopping experience. This policy explains our return, refund and exchange process.
1. Return & Exchange Period
Eligible products may be requested for return or exchange within 7 days from the date of delivery.
Customers must contact GreenCotton within the applicable return period.
2. Product Eligibility
To qualify for a return or exchange, the product must generally be:
• Unused
• Unworn
• Unwashed
• Free from stains, perfume, makeup or other marks
• In its original condition
• With original tags attached
• In original packaging where applicable
Products that do not meet these conditions may be rejected.
3. Size Exchange
If you have selected the wrong size, GreenCotton may offer a size exchange subject to:
• Product eligibility
• Availability of the requested size
• The applicable exchange process
The product must be unused, unwashed and in original condition with tags attached.
4. Wrong or Defective Product
If you receive:
• The wrong product
• The wrong colour
• The wrong size compared with your order
• A manufacturing defect
• A damaged product
please contact GreenCotton as soon as possible.
We may request photographs or an unboxing video to verify the issue.
After verification, GreenCotton may provide an exchange, replacement or refund as applicable.
5. Change of Mind
Returns due to change of mind, personal preference or incorrect size selection are subject to the eligibility conditions of this policy.
GreenCotton reserves the right to reject a return if the product does not meet the return conditions.
6. Non-Returnable Products
Products may not be eligible for return or exchange if they have been:
• Washed
• Worn
• Altered
• Damaged through customer misuse
• Stained
• Used
• Returned without original tags
• Returned after the applicable return period
Customized or personalized products may also be non-returnable unless the product is defective or incorrect.
7. Refunds
Once a returned product is received and inspected, GreenCotton will determine whether it qualifies for a refund.
For approved prepaid orders, refunds will generally be processed to the original payment method or another appropriate method.
The time required for the refund to appear in the customer’s account depends on the payment gateway, bank or financial institution.
8. Shipping Charges
GreenCotton offers FREE SHIPPING on all orders.
Since standard shipping is provided free of charge, customers are not charged a standard shipping fee at checkout.
For customer-requested returns or exchanges, any applicable return/reverse-logistics costs may be handled according to the specific return case and applicable law.
If the return is due to a GreenCotton error, such as a wrong or defective product, GreenCotton will determine the appropriate resolution.
9. COD Orders
For eligible COD orders, if a refund is approved, GreenCotton may process the refund through UPI, bank transfer or another appropriate payment method.
Customers may be required to provide accurate payment details for processing the refund.
10. RTO / Refused Orders
If a customer refuses delivery or the order is returned because of incorrect address, customer unavailability or repeated failed delivery attempts, the shipment may be classified as an RTO.
For prepaid orders, any refund will be processed according to the circumstances of the order and applicable law.
For repeated COD RTOs, GreenCotton reserves the right to restrict COD services for future orders.
11. Return Pickup
Where return pickup is available, GreenCotton or its logistics partner may arrange a pickup.
If pickup is unavailable in the customer’s location, the customer may be required to ship the product back using the instructions provided by GreenCotton.
12. Refund Processing Time
Once a return is approved, the refund is generally initiated within 5–7 business days.
The actual time taken to receive the money may depend on the payment gateway or bank.
13. How to Request a Return or Exchange
Please contact GreenCotton with:
• Order number
• Customer name
• Registered mobile number
• Reason for return/exchange
• Photos or videos where required
Email: greencotton24@gmail.com
Mobile/WhatsApp: +91 7039543501
14. Policy Changes
GreenCotton may update this policy from time to time. The latest version published on GreenCotton.in will apply to future orders.
15. Contact Us
GreenCotton
Website: GreenCotton.in
Email: greencotton24@gmail.com
Mobile: +91 7039543501
Free Shipping | Easy Exchange | Customer First